Help Scout AI
AI-powered customer support for human-centric teams
Price
$25/mo
Free plan available with limited features
Setup
30 minutes
easy
Trust
80Features
APITeamSSO
01
Overview
Help Scout integrates AI features including AI Summarize, AI Assist for drafting replies, and AI Answers for self-service. It focuses on maintaining a personal, human touch while using AI to boost agent productivity.
02
Who it's for
Good fit
small to mid-size support teams
SaaS companies
companies valuing personal support
Not ideal
enterprise needing omnichannel including phone
high-volume ticket environments
03
Details
VendorHelp Scout PBC, US
Founded2011
Pricingfreemium
Platformsweb, mobile_ios, mobile_android
IntegrationsSlack, HubSpot, Salesforce, Jira, Zapier
04
Trust & Security
80/100
high trustSOC 2 Type II
verifiedISO 27001
noneGDPR
verifiedStatus page
yesTrains on your data
no05
Use cases featuring Help Scout AI
06