Freshdesk (Freddy AI)
AI-powered helpdesk by Freshworks
Price
$15/mo
Up to 2 agents, basic ticketing
Setup
1-2 hours
moderate
Trust
100Features
APITeamSSO
01
Overview
Freshdesk's Freddy AI automates ticket routing, suggests responses, summarizes conversations, and powers self-service bots. Built into the Freshworks customer support suite, it helps agents resolve issues faster.
02
Who it's for
Good fit
growing support teams
mid-market companies
multi-channel support
Not ideal
very small teams needing just live chat
companies deeply invested in Zendesk
03
Details
VendorFreshworks Inc., US
Founded2010
Pricingfreemium
Platformsweb, mobile_ios, mobile_android
IntegrationsSlack, Salesforce, Shopify, Jira, Microsoft Teams
04
Trust & Security
100/100
high trustSOC 2 Type II
verifiedISO 27001
verifiedGDPR
verifiedStatus page
yesTrains on your data
no05
Use cases featuring Freshdesk (Freddy AI)
06