Freshdesk (Freddy AI) vs Tidio
Side-by-side comparison for customer support.
01
Quick verdict
02
Side by side
| Freshdesk (Freddy AI) | Tidio | |
|---|---|---|
| Price | $15/mo | $29/mo |
| Free tier | Up to 2 agents, basic ticketing | 50 conversations/month with Lyro |
| Pricing model | freemium | freemium |
| API | Yes | Yes |
| Team features | Yes | Yes |
| SSO | Yes | No |
| Setup | 1-2 hours | 15 minutes |
| Difficulty | moderate | easy |
| Platforms | web, mobile_ios, mobile_android | web, mobile_ios, mobile_android |
| Integrations | Slack, Salesforce, Shopify, Jira | Shopify, WordPress, Zapier, Mailchimp |
03
Trust & Security
Freshdesk (Freddy AI)
100/100
high trustSOC 2 Type II
verifiedISO 27001
verifiedGDPR
verifiedStatus page
yesTrains on your data
noTidio
35/100
limitedSOC 2 Type II
noneISO 27001
noneGDPR
verifiedStatus page
noTrains on your data
no04
Who each tool is for
Freshdesk (Freddy AI)
Good fit
growing support teams
mid-market companies
multi-channel support
Not ideal
very small teams needing just live chat
companies deeply invested in Zendesk
Tidio
Good fit
ecommerce stores
small businesses
solopreneurs
Not ideal
enterprise with complex routing needs
05