Crisp vs Freshdesk (Freddy AI)
Side-by-side comparison for customer support.
01
Quick verdict
02
Side by side
| Crisp | Freshdesk (Freddy AI) | |
|---|---|---|
| Price | $25/mo | $15/mo |
| Free tier | 2 seats, basic live chat | Up to 2 agents, basic ticketing |
| Pricing model | freemium | freemium |
| API | Yes | Yes |
| Team features | Yes | Yes |
| SSO | No | Yes |
| Setup | 15 minutes | 1-2 hours |
| Difficulty | easy | moderate |
| Platforms | web, desktop_mac, desktop_windows, mobile_ios, mobile_android | web, mobile_ios, mobile_android |
| Integrations | Slack, WordPress, Shopify, Zapier | Slack, Salesforce, Shopify, Jira |
03
Trust & Security
Crisp
50/100
moderateSOC 2 Type II
noneISO 27001
noneGDPR
verifiedStatus page
yesTrains on your data
noFreshdesk (Freddy AI)
100/100
high trustSOC 2 Type II
verifiedISO 27001
verifiedGDPR
verifiedStatus page
yesTrains on your data
no04
Who each tool is for
Crisp
Good fit
startups
small businesses
SaaS companies
Not ideal
large enterprise with complex routing
companies needing phone support
Freshdesk (Freddy AI)
Good fit
growing support teams
mid-market companies
multi-channel support
Not ideal
very small teams needing just live chat
companies deeply invested in Zendesk
05