Crisp vs Zendesk AI
Side-by-side comparison for customer support.
01
Quick verdict
02
Side by side
| Crisp | Zendesk AI | |
|---|---|---|
| Price | $25/mo | $55/mo |
| Free tier | 2 seats, basic live chat | No |
| Pricing model | freemium | subscription |
| API | Yes | Yes |
| Team features | Yes | Yes |
| SSO | No | Yes |
| Setup | 15 minutes | 2-4 hours |
| Difficulty | easy | advanced |
| Platforms | web, desktop_mac, desktop_windows, mobile_ios, mobile_android | web, mobile_ios, mobile_android |
| Integrations | Slack, WordPress, Shopify, Zapier | Salesforce, Slack, Jira, Shopify |
03
Trust & Security
Crisp
50/100
moderateSOC 2 Type II
noneISO 27001
noneGDPR
verifiedStatus page
yesTrains on your data
noZendesk AI
100/100
high trustSOC 2 Type II
verifiedISO 27001
verifiedGDPR
verifiedStatus page
yesTrains on your data
no04
Who each tool is for
Crisp
Good fit
startups
small businesses
SaaS companies
Not ideal
large enterprise with complex routing
companies needing phone support
Zendesk AI
Good fit
enterprise support teams
multi-channel support
companies with high ticket volume
Not ideal
startups with less than 100 tickets/month
budget-conscious small teams
05