Crisp vs Drift (Salesloft)
Side-by-side comparison for customer support.
01
Quick verdict
02
Side by side
| Crisp | Drift (Salesloft) | |
|---|---|---|
| Price | $25/mo | Custom |
| Free tier | 2 seats, basic live chat | No |
| Pricing model | freemium | custom |
| API | Yes | Yes |
| Team features | Yes | Yes |
| SSO | No | Yes |
| Setup | 15 minutes | 2-4 hours |
| Difficulty | easy | advanced |
| Platforms | web, desktop_mac, desktop_windows, mobile_ios, mobile_android | web |
| Integrations | Slack, WordPress, Shopify, Zapier | Salesforce, HubSpot, Marketo, Slack |
03
Trust & Security
Crisp
50/100
moderateSOC 2 Type II
noneISO 27001
noneGDPR
verifiedStatus page
yesTrains on your data
noDrift (Salesloft)
80/100
high trustSOC 2 Type II
verifiedISO 27001
noneGDPR
verifiedStatus page
yesTrains on your data
no04
Who each tool is for
Crisp
Good fit
startups
small businesses
SaaS companies
Not ideal
large enterprise with complex routing
companies needing phone support
Drift (Salesloft)
Good fit
B2B sales teams
enterprise marketing
account-based marketing
Not ideal
ecommerce support
small businesses with simple needs
05